Service Accessibility Statement

1. Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.

2. Service Accessibility Features

Our LLC formation services are designed to be accessible to all customers:

• Multiple Contact Methods: Phone, email, chat, and online forms available
• Flexible Service Options: Online self-service or assisted service by phone
• Clear Communication: Plain language used in all documents and communications
• Document Formats: Documents available in multiple formats upon request (PDF, Word, large print)
• Extended Processing Time: Additional time provided when needed to complete forms or provide information
• Alternative Identification: Flexible identification methods for those who cannot provide standard documents

3. Website Accessibility Features

Our website includes the following accessibility features:

• Keyboard navigation support for all interactive elements
• Screen reader compatibility and proper ARIA labels
• Sufficient color contrast ratios for text and backgrounds
• Resizable text without loss of functionality
• Alternative text for images and graphics
• Clear and consistent navigation structure
• Forms with clear labels and error messages
• Video content with captions (where applicable)
• Responsive design for various devices and screen sizes

4. Accommodations for Customers with Disabilities

We provide reasonable accommodations including:

• Visual Impairments: Phone assistance for form completion, documents in accessible formats, extended time for review
• Hearing Impairments: Email and chat support, written transcripts of phone conversations upon request
• Cognitive Disabilities: Simplified explanations, step-by-step guidance, extended time limits
• Motor Impairments: Alternative methods for signature collection, extended deadlines when reasonable
• Language Barriers: Clear, plain language; translation assistance available upon request

5. Document Accessibility

All documents we provide are designed to be accessible:

• PDFs are tagged for screen reader compatibility
• Documents use clear headings and logical structure
• Tables include proper header rows
• Links have descriptive text
• Color is not the only means of conveying information
• Documents available in alternative formats upon request

6. Assistive Technology Compatibility

Our platform is designed to work with:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Voice recognition software
• Alternative input devices
• Browser accessibility features

7. Third-Party Content

Some content on our website may be provided by third parties. We work with our vendors to ensure accessibility but may have limited control over third-party content. We are committed to working with providers who share our accessibility values.

8. Ongoing Efforts

We are continuously working to improve accessibility:

• Regular accessibility audits and testing
• Staff training on accessibility best practices
• User testing with people with disabilities
• Monitoring emerging accessibility standards
• Updating content and features based on feedback

9. Known Limitations

Despite our best efforts, some limitations may exist:

• Older PDF documents may not be fully tagged
• Some third-party payment processing pages may have accessibility limitations
• Certain state government websites we link to may not be fully accessible

We are actively working to address these limitations and provide alternative access methods.

10. Feedback and Assistance

We welcome feedback on the accessibility of our services. If you encounter accessibility barriers or need assistance:

• Phone: +17253340213 (Monday-Friday, 9am-6pm EST)
• Email: info@swyftform.com
• Mail: SwyftForm Accessibility Coordinator, 312 W. 2nd St, Casper, WY 82601

Please provide:

• Your contact information
• Description of the accessibility issue
• The web page or service where you encountered the issue
• Your preferred format for receiving information

We will respond to accessibility feedback within 2 business days and work to resolve issues as quickly as possible.

11. Alternative Service Methods

If you cannot access our online services due to accessibility barriers, we offer alternative methods:

• Phone-based service with full assistance
• Email-based service with document exchange
• Mail-based service with paper forms
• Extended time for document review and completion

12. Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may file a formal complaint with:

U.S. Department of Justice

Civil Rights Division

950 Pennsylvania Avenue, NW

Washington, D.C. 20530

Website: www.ada.gov

13. Policy Updates

This accessibility statement will be reviewed and updated annually or as needed to reflect changes in our services, technology, and accessibility standards.