Refund Policy
Our commitment to customer satisfaction and transparent refund procedures.
Last Updated: January 2025
Introduction
Our refund policy and commitment to your satisfaction.
At SwyftForm, we are committed to providing exceptional LLC formation and business setup services. We understand that circumstances may change, and we strive to be fair and transparent about our refund policy. This policy outlines the conditions under which refunds may be requested and processed for our various services. Please read this policy carefully before purchasing our services.
Service Categories and Refund Eligibility
Different refund rules apply to different types of services and fees.
SwyftForm Service Fees
Our service fees cover the preparation of documents, filing assistance, customer support, and ongoing services. These fees are generally refundable under specific conditions outlined in this policy, provided that certain services have not yet been rendered or state filings have not been submitted.
Government Filing Fees
State filing fees are paid directly to government agencies and are non-refundable once submitted. These fees are set by individual states and are beyond our control. If your filing is rejected by the state for correctable errors, we will assist with resubmission at no additional charge, but the original state fees cannot be recovered.
Third-Party Services
Some services involve third-party providers (such as registered agent services, EIN applications, or expedited processing). Refunds for these services are subject to the policies of the respective third-party providers and may have different terms and conditions.
Refund Conditions and Timelines
When and how refunds can be requested.
Before State Filing
If you request a refund before we submit your documents to the state, you are eligible for a full refund of our service fees minus any third-party costs already incurred. This request must be made within 30 days of your order and before any state filing has been submitted on your behalf. State fees that have already been paid are non-refundable.
After State Filing
Once your documents have been filed with the state, our service fees become non-refundable as the primary service has been completed. However, if there was an error on our part that resulted in a rejected filing, we will refile at no additional cost and may consider partial refunds on a case-by-case basis.
Ongoing Services
For ongoing services such as registered agent services, compliance monitoring, or annual report filing, you may cancel at any time. Refunds for unused portions will be calculated on a pro-rated basis from the date of cancellation. A 30-day notice is required for cancellation of ongoing services.
Expedited Processing
Expedited processing fees are non-refundable once the expedited service has been initiated, as we immediately allocate additional resources to prioritize your order. If expedited processing fails due to our error, we may provide a partial refund of the expedited fee.
How to Request a Refund
Step-by-step process for requesting refunds.
Contact Our Support Team
To request a refund, contact our customer support team via email at refunds@swyftform.com or phone at 1-800-SWYFT-LLC. Please provide your order number, account information, and the reason for your refund request. Our team will review your request within 2 business days.
Refund Review Process
Our team will review your refund request based on this policy and the specific circumstances of your case. We may request additional information or documentation to process your request. We aim to complete all refund reviews within 5-7 business days of receiving your request.
Refund Processing
If your refund is approved, we will process the refund to your original payment method within 7-10 business days. For credit card payments, please allow additional time for your bank to process the credit. You will receive email confirmation once the refund has been processed.
Required Documentation
When requesting a refund, please provide your order confirmation number, the email address associated with your account, and a detailed explanation of why you are requesting the refund. Additional documentation may be required depending on the nature of your request.
Special Circumstances
Unique situations and how they are handled.
State Rejection Due to Our Error
If your filing is rejected by the state due to an error on our part (incorrect information we provided or procedural mistakes), we will refile your documents at no additional charge and may provide a partial refund of our service fees. State filing fees cannot be refunded in these cases.
State Rejection Due to Customer-Provided Information
If your filing is rejected due to incorrect information you provided (such as an unavailable business name or incorrect addresses), we will assist with corrections and resubmission. Additional state filing fees will apply, but our service fees remain non-refundable as our service was properly rendered.
Duplicate Orders
If you accidentally place duplicate orders for the same service, please contact us immediately. We can cancel duplicate orders and provide full refunds provided no work has been completed on the duplicate order. This courtesy is extended only for genuine duplicate orders placed in error.
Service Dissatisfaction
If you are dissatisfied with our service quality, please contact our customer support team immediately. We are committed to resolving any issues and may offer partial refunds, service credits, or additional support to ensure your satisfaction. Each case is reviewed individually based on the specific circumstances.
Non-Refundable Items and Services
Services and fees that cannot be refunded under any circumstances.
- •Government filing fees paid to state agencies
- •Third-party service fees (EIN application, expedited state processing)
- •Completed services where documents have been successfully filed
- •Registered agent services for time periods already elapsed
- •Consultation fees for completed consultations
- •Document amendments or corrections requested after filing
- •Services used for more than 30 days
- •Digital products that have been downloaded or accessed
Chargebacks and Payment Disputes
Our policy regarding payment disputes and chargebacks.
If you initiate a chargeback or payment dispute with your credit card company or bank without first contacting us to resolve the issue, we reserve the right to suspend services and may pursue collection for any services already rendered. We encourage customers to contact us directly to resolve any billing concerns before initiating formal disputes. Unjustified chargebacks may result in additional fees and collection actions.
Contact Information and Exceptions
How to reach us and our policy on exceptions.
For all refund requests and questions about this policy, please contact us using the information below. While this policy covers most situations, we may consider exceptions on a case-by-case basis for extraordinary circumstances. We reserve the right to make final decisions on all refund requests.
Policy Exceptions
SwyftForm reserves the right to make exceptions to this refund policy in cases of extraordinary circumstances, technical failures on our part, or other situations that warrant special consideration. Any exceptions will be made at our sole discretion and do not set precedent for future requests.
Updates to This Refund Policy
How we communicate changes to our refund policy.
We may update this refund policy from time to time to reflect changes in our services, legal requirements, or business practices. We will notify customers of any material changes by posting the updated policy on our website and updating the 'Last Updated' date. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Contact Information
Email: info@swyftform.com
Phone: 1-646-814-6372
Typical Response Time: 2-3 business days
Address: 312 W. 2nd St Casper, WY, United States 82601
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM PST